Refund policy

Due to the hygienic nature of hair extensions, all sales are final once the product has been opened, installed, worn, altered, colored, bleached, washed, cut, or otherwise modified.

We carefully inspect all Vault By Toni products prior to shipment. If you believe you received an incorrect, damaged, or defective item, please contact us within 3 days of delivery. Include your order number and clear photos or videos showing the issue so we can review your request.

To be eligible for an approved return or exchange, the hair must be unused, unworn, unwashed, unaltered, and in its original packaging with all ties and/or seals intact.

Items that have been installed, brushed out, combed, colored, bleached, chemically processed, cut, or otherwise altered are not eligible for return or exchange.

Order Cancellations: Please contact us as soon as possible if you need to cancel an order. Once an order has entered processing or has shipped, it cannot be canceled.

Shipping Costs: Original shipping charges are non-refundable. If a return is approved, the customer is responsible for return shipping unless the item received was incorrect or confirmed defective.

Approved refunds will be issued to the original payment method. Processing times after approval may vary depending on your financial institution.

Vault By Toni reserves the right to deny a return or exchange that does not meet the requirements above.

For questions regarding an order or return request, please contact Vault By Toni using the contact information provided on our website.